Refunds and returns

At VICI, we are committed to providing high-quality gear that meets your needs. If you are not completely satisfied with your purchase, you can return or exchange it under the conditions below.

Returns

• Eligibility: You can return an item for a refund within 30 days of the purchase date. The item must be new and unused.
• Postmark deadline: Returns must be postmarked within the 30-day window. Returns postmarked after that will not be accepted.
• Where to send it: VICI, 4798 S Florida Ave, Suite 314, Lakeland, FL 33813.
• Refund amount: Once we receive the item in acceptable condition, you will get a full refund of the price you paid for the item. This does not include shipping fees.
• Proof of purchase: Include a copy of your receipt or order confirmation with the item.

Exchanges

• Eligibility: You can exchange an item for a different size within 30 days of the purchase date. The item must be new and unused. Not sure which size to ask for? Use the fit finder.
• How: Mail the item to our returns address and include a note with the size you want.
• Availability: Exchanges depend on availability. If the size you ask for isn't available, you will get store credit for the price you paid.

How to start a return or exchange

1. Contact us. Email help@vici.red or call (877) 306-2520 to tell us you want to return or exchange an item.
2. Pack it. Package the item securely. Include your receipt or order confirmation, and a note if you are exchanging for a different size.
3. Postmark and mail it. Send the package by mail with a trackable shipping method. It must be postmarked within the 30-day window.
4. Get your refund or exchange. Once we receive and inspect the item, we will process your refund or send your exchange.

Exceptions

Items that have been used, altered, or damaged will not be accepted for return or exchange.

If something is wrong with a belt after the 30 days, see our lifetime warranty.

Questions

Email help@vici.red.